Scalefusion Case Studies

Industry

Software

Employees

250+

Location

USA

Product

Scalefusion UEM

Supported platforms

Key features used

Application Management Content Management Remote Cast and Control

Discover how Scalefusion ensures reliable device management with granular control.

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Introduction

Birdeye: A leading marketing platform

Birdeye is a US-based leading marketing platform for local brands. It enables over 60,000 businesses to attract and convert leads using AI-integrated webchats and appointments. With Windows devices playing a crucial role in its day-to-day operations, the company faced growing challenges in managing its expanding endpoint ecosystem. Birdeye was looking for an effective solution to manage its Windows devices while maintaining high security.

Challenges

Ensuring security for multiple Windows devices

For Birdeye, managing its large inventory of Windows devices became a critical task. The company sought a solution that would offer granular control over its devices, allowing it to monitor and restrict non-work-related activities. Birdeye needed a system to block access to certain applications and websites, while also enabling remote content publishing across devices. The company faced challenges in addressing vulnerabilities from outdated Windows OS versions and needed an efficient solution to automate OS patching. To minimize device downtime, Birdeye sought a platform that could offer remote troubleshooting capabilities.

Solution

The next-gen Windows management with complete security

Scalefusion UEM offered comprehensive endpoint management capabilities, enabling Birdeye to manage and control its entire Windows inventory. With its strong suite of device management features, Birdeye not only overcame its challenges but also created a secure, efficient, and future-ready device management ecosystem.

Streamlining productivity with app control

With Scalefusion’s Application Management feature, Birdeye was able to limit access only to necessary applications. Windows App Catalog ensured only the essential applications were pushed onto the managed devices. This left no room for non-essential apps and helped improve employee productivity.

Safe browsing for a secure workplace

The Browser Management feature allowed Birdeye to block access to unauthorized websites. This ensured that employees were focused on work while minimizing security risks associated with unregulated browsing.

Seamless content publishing, no manual hassles

Scalefusion’s Content Management features enabled Birdeye to remotely publish content across multiple Windows devices. IT admins could ensure that all devices were updated with the necessary files and documents, all without manual intervention.

Staying ahead with automated patch management

Automated Patch Management ensured that Windows OS vulnerabilities were patched automatically. They were able to schedule patches and updates according to their convenience. This helped them fix the vulnerabilities found in outdated Windows OS while causing no hindrance to ongoing work.

Remote support for uninterrupted operations

Lastly, with the Remote Cast and control, Birdeye was able to take complete access of the device screen. Admins could remotely mirror the device screen, push files, and troubleshoot devices resulting in reduced device downtime.

Result

Strong security posture and better operational efficiency with Scalefusion UEM

Birdeye enhanced its device and data security with restricted app and browser access. They kept their Windows devices safe from vulnerabilities and ensured optimal device health with automated patch management. Birdeye was able to increase productivity through granular device control and seamless content management. Remote troubleshooting minimized the device downtime. Scalefusion’s centralized management and workflow automation capabilities streamlined their IT operations, freeing IT teams for strategic projects. Scalefusion’s scalability equipped Birdeye to handle future growth with confidence.