Remote Support
Troubleshoot device issues. With ease & even from afar.
Take access to your devices remotely and troubleshoot them instantly without having to reach for them. Minimize device downtime. Skyrocket your employee productivity.
Benefits
Engineered to make a difference.
No disruptions to operations
Troubleshoot your devices from anywhere or while on the go, ensuring no disruption to your day-to-day operations.
Boosted productivity, always
Keep your devices running at peak performance and your teams productive and focused.
Lower costs. Greater freedom.
No service center, equipment expenses, and energy bills. Remotely fix device issues and save money for both your business and team.
Remote IT Support
Cast, control, troubleshoot. All in real-time
Effortlessly mirror your remote devices onto your dashboard with full remote control support. Take charge of the mirrored devices & resolve issues in a jiffy. It’s fast. It’s smooth. It’s effortless.
Capture the device issues during the remote session and get the screenshots directly downloaded to your PC/laptops.
Integrate ITSM tools of your choice and raise context-aware support tickets right from the Scalefusion dashboard.
Record your remote sessions and get the recording for future reference.
View, download, and upload files on managed devices during a remote support session. Available on Android.
Out of Band Management with Intel vPro®
Take over without an end user.
Deal with issues on remotely operating devices instantaneously with minimum IT intervention. Leverage Intel AMT OOBM to fix issues not only at the OS level, but to boot into BIOS for quick and outright issue resolution.
Access devices, even when turned off
Access to BIOS without system boot
Push devices into hibernation
Remote power off or restart
Troubleshooting is just a click away.
Remote Control Support for BYOD
Employee devices, pro-level remote support. The power duo.
With remote support for BYOD your employees get both flexibility and instant support, creating an experience where productivity thrives. Troubleshoot your employee devices with ease and precision while also giving your employees the device autonomy.
Start/stop the session
Give end users the control to allow/deny the remote session.
Show consent screen
Show your users a consent screen before every remote session is being started.
Show warning message
Popup a friendly reminder for when you take remote control of the same device.
VoIP Calling
Talk it through your remote session.
Need to call the end-user while troubleshooting? It’s easy. Start a VoIP call during your remote session, access remote device support and get to the root of the issue faster, and troubleshoot without interruption.
Remote Commands
Remote commands. Real-time execution.
Create and execute commands across all devices with just a few clicks—no hands-on required. The actions get executed during the scheduled time. You get total control without ever having to step in. It’s fast, efficient, and hassle-free.
This feature is supported on
Launch an activity
Install/Uninstall application
Disk cleanup
Join/Unjoin domain
Configure Windows firewall
Manage Windows service
ITSM Integration
Create tickets with no extra steps.
Streamline support ticketing by seamlessly integrating your preferred ITSM tool into the dashboard. Effortlessly create context-aware tickets with essential device information, all without ever leaving the platform. It’s ticketing made smarter and more efficient.
Troubleshoot the smart way—with remote control support.
