How Des’s Cabs Simplified Device Management with Scalefusion

Industry

Transportation

Employees

250+

Location

Whyalla Norrie, South Australia (SA)

Product

Scalefusion UEM

Supported platforms

Key features used

DeepDive Application Management Remote Cast & Control

Experience top-tier device management for your organization.

Book a demo Try Scalefusion

Introduction

Des’s cabs: Driving into the digital age

Des’s Cabs is a proud, family-owned company serving South Australia since 1963. From its humble beginnings in Whyalla, the company has joyfully expanded its operations to include taxi, bus, and hire car services across 7 locations. Today, Des’s Cabs leverages Samsung tablets to empower its drivers, ensuring smooth, connected operations across remote areas. The organization remains positive and enthusiastic about adopting new technologies to continually/continuously improve its service and support, even while facing the difficulties of managing devices across multiple locations.

Challenges

Steering clear of device chaos

With Samsung tablets spread across seven different locations, Des’s Cabs faced a real roadblock—keeping devices under control. Drivers misused tablets, mobile data costs soared, and on-site support was a constant struggle. Managing updates, troubleshooting remotely, and ensuring smooth operations felt like a never-ending ride. They needed a way to take charge—without the detours.

Solution

Complete control, zero roadblocks

Des’s Cabs turned to Scalefusion for a smoother ride in device management. With a centralized dashboard, they could keep an eye on all Samsung tablets, no matter where they were.

Quick, hassle-free enrollment

With Scalefusion’s 6-times tap enrollment method, new devices hit the road in minutes instead of hours. No more manual setups—just tap, enroll, and go. IT teams no longer had to configure each device individually, reducing setup time and ensuring every tablet was ready with the right apps, settings, and security policies from the start.

Remote troubleshooting, anytime, anywhere

Scalefusion’s Remote Cast & Control enabled the team to fix issues without chasing down devices. Less downtime, fewer disruptions, and no more long calls guiding drivers through tech troubles. IT could now step in remotely, diagnose problems in real time, and get drivers back on track without a hitch.

App & OS update management, on cruise control

Keeping apps updated was a challenge, but not anymore. Scalefusion ensured that every tablet ran the latest versions, with software updates pushed seamlessly—no pit stops required. The team no longer had to rely on drivers for manual updates, ensuring compliance and reducing tech-related hiccups on the job.

Seamless device control across locations

With drivers spread far and wide, staying in control was key. Scalefusion made it easy to monitor device and app usage, prevent misuse, and keep every device operating as it should—no matter how far from HQ. Location tracking, geofencing, and app restrictions meant the company had full visibility without being physically present.

Result

Brakes on all the hassle

The company felt exhausted while managing the devices. Constant travel, never-ending phone calls, and skyrocketing costs were damaging productivity. IT teams were spending thousands just to keep 120 devices running across 6 locations, often staying away from office and family to troubleshoot issues on-site.

With Scalefusion, those challenges are now in the rearview. Remote management eliminated unnecessary travel, streamlined operations, and put complete control in one place. Device oversight improved, reducing misuse and extending the lifespan of every tablet. The result? Significant cost savings, improved efficiency, and a stress-free approach to IT management—ensuring the business stays on track without the detours.