Scalefusion Case Studies | ITES Consulting Company

Industry

ITES Consulting

Employees

500+

Location

Global

Product

Scalefusion UEM OneIdP (IAM)

Supported platforms

Key features used

Identity and Access Management Single Sign-on Device Authentication

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Introduction

A global ITES leader drives growth through an effective operations strategy.

Founded in 2020, this consulting firm was established to drive business transformation by delivering advanced cloud-native solutions that accelerate digital growth. Specializing in AI/ML, DataOps, and DevSecOps, they craft secure, scalable architectures that empower their clients’ businesses. By collaborating closely with enterprises, this global consulting firm simplifies systems and enables smarter decisions, all while letting companies focus on their core objectives.

With a workforce of over 700 employees, the company found itself at a crossroads—struggling to keep up with the ever-evolving landscape of digital security, all while maintaining the smooth flow of daily operations.

Challenges

Tapping into secured access without slowing down efficiency.

The company wanted teams to remain productive without compromising system security or violating regulatory standards. It was crucial to balance operational efficiency and maintain robust security protocols to avoid potential breaches. Ensuring compliance with industry regulations while streamlining workflows became a key priority to protect both data and reputation.

Uncovering the hidden risks of unchecked escalated access.

The organization wanted to improve efficiency and streamline workflows, so they initiated admin-level access for multiple users. As the number of users with elevated access grew, keeping track of role changes became increasingly difficult, making it harder to manage permissions effectively. It inadvertently increased their vulnerability to both external and internal threats.

One misstep led to security gaps, highlighting the dangers of broad admin access and the need for a more controlled, monitored approach to access management.

The cost of oversight in unchecked admin privileges.

Another major challenge this global ITES faced was employees with admin privileges unintentionally disrupting system stability while trying to improve functionality. These misconfigurations, often due to a lack of awareness or training, gradually affected performance.

Without proper monitoring or oversight, the impact of these changes went unnoticed, eventually leading to significant operational disruptions. What could have been prevented with stronger access controls and better oversight became a costly reminder of the risks associated with unchecked admin access.

A constant challenge in tightening the screws for compliance.

The company struggled to balance the need for operational efficiency through widespread admin rights with the strict access controls required by regulatory policies. This conflict left the organization exposed to security risks and compliance challenges, as broad admin access made it difficult to implement necessary safeguards and maintain proper oversight.

If left unaddressed, this could lead to significant security breaches, data loss, and non-compliance. Unchecked admin access would allow unauthorized changes to go unnoticed, eroding system integrity and making it harder to enforce controls. Over time, this could result in costly fines, reputational damage, and operational disruptions—issues that could have been prevented with stronger access management.

Solution

Maximizing security and control with IAM and PAM.

To address its challenges and enhance the value it provides to clients, the ITES organization decided to invest in a comprehensive, centralized solution. After a thorough evaluation, they determined that an IAM solution with Zero Trust Access, Unified Endpoint Management (UEM), and Privileged Access Management (PAM) would effectively address their security and operational challenges. With Scalefusion OneIdp, they could streamline user management by securing identities and implementing PAM to grant temporary, time-bound admin privileges to sensitive resources. This minimized the risk of prolonged exposure, ensured admin rights were only granted when necessary, and strengthened overall access control across the organization.

Harnessing the power of user management.

The company sought a unified dashboard to gain visibility into employee access roles, track changes over time, and seamlessly manage Google Workspace (GWS) and directory management. By implementing Role-Based Access Control (RBAC), admins could monitor secured identities and access rights without disrupting daily operations. The organization also enabled role designation with varying levels of permissions, such as Read-Only and Read-Write access, ensuring secure and appropriate resource usage.

Privilege-led access to minimize security vulnerabilities.

With Scalefusion OneIdp, this global ITES conglomerate can now seamlessly elevate admin privileges, allowing users to temporarily access elevated rights for tasks like launching apps or configuring systems. Admin access is granted based on valid justification, with automated time-bound downgrades ensuring control and minimizing exposure.

The organization monitored and logged the activities of users with elevated privileges to track changes and ensure accountability. Additionally, it provided insights into app usage and open counts to better understand user behavior and maintain security. This approach helps maintain secure accounts while effectively mitigating risks such as security vulnerabilities and breaches of corporate resources.

Result

Security, reliability, and scalability in sync.

Scalefusion OneIdP transformed the firm’s approach to security, compliance, and operations. By minimizing admin access, the firm significantly reduced the risk of both malicious exploitation and accidental misconfigurations. Role-based controls ensured compliance with regulatory policies while streamlining workflows with Just-In-Time (JIT) access and centralized management, allowing developers to maintain efficiency without compromising security.

With a single-pane view of elevated and downgraded accounts, the firm gained critical insights, enabling more informed decisions and better resource allocation. As the company continued to grow globally, Scalefusion’s OneIdP solution helped them maintain consistent security and operational efficiency, empowering them to meet new challenges without sacrificing control.