Scalefusion Case Studies

Industry

Furniture

Employees

200+

Location

Singapore

Product

Scalefusion UEM

Supported platforms

Key features used

Application Management Content Management Remote Cast and Control

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Introduction

SecretLab: A premium furniture company

Secretlab, a prominent Singapore-based ergonomic furniture company known for its premium gaming chairs, sought to expand its business operations and provide an immersive experience for its customers. The company set up a dedicated gaming zone featuring multiple Windows desktops. However, with a large number of devices at play, Secretlab required an efficient solution to monitor and manage these desktops.

Challenges

Maintaining consistent device performance and security

Secretlab faced several challenges in managing its newly established gaming zone. Frequent device downtimes were negatively impacting the customer experience. The company needed a solution that would enable quick remote troubleshooting and minimize disruptions. Additionally, there was a concern about customers accessing inappropriate websites, but Secretlab lacked a way to restrict access and ensure the devices were used appropriately for their intended purpose. They needed a robust desktop management tool that enabled them to track device activity and enforce access restrictions to ensure a secure and optimized gaming environment.

Solution

Complete device security and control with Scalefusion UEM

Scalefusion UEM provided Secretlab with a robust solution for managing its Windows desktops deployed in the gaming zone. The platform enabled Secretlab to lock down its devices, restricting unwanted access and ensuring that only authorized users could access the desktops.

Streamlined device enrollment and monitoring

Secretlab successfully enrolled and monitored its Windows devices with minimal to no end-user intervention. The seamless enrollment process ensured that devices were automatically integrated into corporate policies from the moment they were powered on, ensuring tight security from the get go.

Efficient device troubleshooting

Leveraging Scalefusion’s Remote Cast and Control feature, Secretlab was able to troubleshoot device issues remotely. This eliminated the need for physical intervention, saving both time and costs while reducing device downtime. The seamless troubleshooting process also contributed to enhancing the customer experience.

In-depth device insights

With Scalefusion’s DeepDive analytics, Secretlab gained valuable insights into the performance and health of its Windows devices. The feature provided a microscopic view of device data such as battery level, IMEI number, OS version and model info, update status etc., empowering the team to make informed decisions for optimizing device management.

Result

Enhanced customer experience with a secure Windows device ecosystem

The successful management of Windows desktops in the gaming zone resulted in several key benefits. By having a holistic view of the device inventory, the team was able to track and manage all desktops efficiently. This enabled quick remediation of any device downtime, enhancing customer experience. Secretlab also reduced its IT overhead by eliminating the need for in-person device troubleshooting, as issues were resolved instantly through remote support.