Stanley Hotel and Suites Successfully Secured their Devices with Scalefusion’s Android MDM Solution
Customer
The Stanley Hotel and Suites
Industry
Hospitality
Location
Port Moresby, Papua New Guinea
The Overview
The Stanley Hotel and Suites is a luxury 5-star hotel located in the commercial and governmental hub of Port Moresby in Papua New Guinea. The leading hospitality destination provides top-quality accommodation, dining options, and a variety of modern amenities. Connected to Vision City Mega Mall, a premier shopping destination, it also offers convenient access to essential services such as banking, entertainment, and an array of dining establishments.
Their Goal: To enhance security and operational efficiency and elevate service standards to provide memorable experiences for their guests.
The Challenge
Protecting devices assigned to hotel staff from theft while ensuring full productivity with work apps
Stanley Hotel and Suites wanted to manage the mobile devices and hotel kiosks provided to staff for day-to-day activities. Protecting these devices and hotel kiosk systems against theft was a pressing need. Along with securing devices, they wanted to ensure only work-related apps and websites could be accessed, aiming to increase productivity and avoid any misuse. They wanted to monitor device usage, restrict it to hotel premises, receive alerts in case of theft, and remotely wipe critical data if necessary. Additionally, they aimed to facilitate remote sharing of information, content, and media files among staff. Quick resolution of device issues was also critical for them to prevent any disruptions to business operations.
Scalefusion’s Solution
An MDM for hospitality to track device location and restrict device usage to work apps only
Stanley Hotel and Suites found Scalefusion MDM to be the perfect fit for their hospitality needs. Its hotel kiosk software secured devices by limiting applications to approved employees only, preventing unauthorized access. Scalefusion’s location tracking feature enabled them to monitor device location in real-time. A geofence around the hotel zone alerted the IT admin when devices entered or exited this area. In case of theft, a remote factory wipe could erase sensitive data stored on the device.
IT admins could easily resolve any device issues over the air through remote troubleshooting. By taking control of the user's devices, they addressed the issues in real-time via screen mirroring or VoIP calls. An ITSM for ticketing further enabled quality remote support.
Keeping the staff up-to-date with required media content became easier with Scalefusion’s content management feature. Stanley's team pushed content files, videos, and presentations to all devices and hotel kiosks at once. Moreover, Scalefusion's reports and analytics supervised device usage and helped them keep track of staff productivity and device security.
Intending to provide their customers with the highest quality of service, Stanley Hotel & Suites solved all their challenges with Scalefusion’s MDM software.
Key Features
MDM for hospitality: Android device management solution
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Location Tracking
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Geofencing
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Kiosk Lockdown
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Content Management
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Remote Cast and Control
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Reports and Device Analytics
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Workflows
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Factory Reset
Testimonial
“With Scalefusion, we got everything we sought in one solution. Apart from solving our specific use case of locking down devices and increasing security, the user interface was simple, and all the features helped increase our operational efficiency.”
David Hannan
Director of Operations, Stanley Hotel & Suites
